Shipping & Returns

Shipping Policy

UK Standard Delivery

All orders to UK destinations incur a delivery fee of £1.50. Parcels are normally delivered within 3-5 working days after ordering and are dispatched using Royal Mail.

UK Next Day Delivery

If you need your parcel to arrive earlier, we can arrange a Next Day Delivery (subject to availability) at an additional charge. Please call us at 0203 907 8448 or email info@sproutd.co.uk.

European & Worldwide Delivery

We currently don't ship to any European or International destinations. If you are based outside of the UK and are interested in our products, please email us at info@sproutd.co.uk.

When will my order be posted?

All orders will be dispatched as soon as possible and at the latest, before the end of the next business day, subject to availability. If there are any delays with the dispatch, we will get in touch with you at the earliest opportunity.

Return & Exchange Policy

We are passionate about the products we sell and the service we offer. However, if for any reason, you are unsatisfied with any of our products or service, please email us at info@sprotud.co.uk to initiate a refund or exchange within 14 days of purchase. In the email, please provide the reason for return/exchange with the order number.

Please note that to qualify for an exchange or refund, it is important that all goods must be unopened and in their original packaging with all seals intact. 

Please re-package the parcel, including any delivery paperwork, using strong packaging and ensure that it is sealed securely. Take the parcel to your local Post Office and send it to us at the below address, being sure to request a proof of postage:

 

Sproutd Foods Ltd

17A Electric lane

Impact Brixton

London

SW9 8LA
United Kingdom

Shipping Material

As our continued commitment to the environment, we use compostable packaging to ship our products. All our compostable packaging is EU13432 certified and therefore can be disposed of in the kitchen food caddy bin. However, as different councils have different rules and restrictions on what can or cannot be composed, please check with your local council.

Damaged Goods

If the contents of the parcel arrive damaged and you wish to return them, please let us know as soon as possible. We will ask you to return the goods to the address and will be happy to replace them, including your return postage cost.

Please return goods to:

Sproutd Foods Ltd

17A Electric lane

Impact Brixton

London

SW9 8LA
United Kingdom

Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed. Once dispatched, you have up to 14 days to return your product and request a refund (please refer to the 'Returns and Exchange Policy' section above for more details).

Any requests to cancel orders should be sent to info@sproutd.co.uk or get in touch with us using the 'Contact Form' stating your full name, address and order number.

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Sproutd Foods Limited,

Impact Brixton, 17A Electric Lane 

Brixton, SW9 8LA, UK

Telephone: 020 3907 8448

©2020 by Sproutd Foods Ltd.